Privacy Policy

MkaStream provides a digital streaming subscription service. For privacy-related questions, contact us at support@mkastream.com or WhatsApp +212 646 594 746.

Account and order details: name, email address, phone number (when provided), selected plan, number of devices, and device or app preferences.

Trial requests: device type, optional app choice, and MAC address when required for MAG / Formuler devices.

Payment information: PayPal payments are processed by PayPal. We do not store full card details on our servers. For bank transfer orders, we may receive payment confirmation details you share via WhatsApp.

Technical data: IP address, browser type, pages visited, referral/UTM parameters, and locale preferences.

Support messages: content you send us via WhatsApp, Telegram, or email.

To activate and manage your trial or subscription.

To process orders, send confirmations, and provide customer support.

To improve our website, checkout flow, and service quality.

To measure marketing performance (for example Meta Pixel and Microsoft Clarity) where enabled.

To comply with legal obligations and prevent fraud or abuse.

Contract: processing needed to deliver the service you request.

Legitimate interests: website security, analytics, and service improvement.

Consent: where required for non-essential cookies or marketing cookies.

Legal obligation: when we must retain or disclose data under applicable law.

We share data only with trusted providers that help us operate the service, such as hosting, email delivery, PayPal for payments, and analytics tools.

We do not sell your personal information.

We may disclose information if required by law or to protect our rights, users, or the security of the service.

Your data may be processed in countries outside your own. Where required, we rely on appropriate safeguards such as standard contractual clauses or equivalent protections.

We keep personal data only as long as needed for the purposes above, including active subscriptions, support history, accounting, and legal compliance.

You may request deletion where we have no overriding legal reason to retain the data.

Depending on your location, you may have the right to access, correct, delete, restrict, or object to certain processing, and to data portability.

You may withdraw consent for optional cookies at any time via our Cookie Policy page or browser settings.

To exercise your rights, email ${SUPPORT_EMAIL}. We respond within a reasonable time as required by applicable law.

We use technical and organizational measures to protect your data, including encrypted connections (SSL) on checkout and secure payment handling through PayPal.

No online service can guarantee absolute security; please use strong credentials and contact us immediately if you suspect unauthorized access.

Our service is not directed at children under 16. We do not knowingly collect personal data from children. Contact us if you believe a child has provided information.

We may update this policy from time to time. The "Last updated" date at the top reflects the latest version. Continued use of the service after changes means you accept the updated policy.